Shipping policy

Shipping Policy

Shipping Costs

We offer free standard shipping on all orders.

There is no minimum purchase required. Any available shipping options will be displayed at checkout.

Order Processing

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Orders are processed Monday through Friday, excluding public holidays.

Estimated Delivery Times

Once your order has been processed and dispatched, delivery typically takes 5–9 business days, depending on your location.

Please note that delivery times are estimates and may occasionally be affected by local carrier delays, customs procedures, weather conditions, or periods of high demand.

Tracking Your Order

All Merrivale orders are shipped with tracking.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your shipment.

Please allow a little time for tracking information to become available after your order has shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If you’re concerned about your delivery, please don’t hesitate to contact us and we’ll be happy to help.

Incorrect Shipping Information

Please make sure your shipping information is correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@merrivalejewelry.com. We’ll do our best to update your details before your order is processed, but changes cannot be guaranteed once an order has been shipped.

Questions About Your Order?

We’re always happy to help.

If you have any questions about shipping or your order, contact us at:

info@merrivalejewelry.com