Refund policy

Return & Refund Policy

We want you to feel confident shopping with Merrivale. If you’re not completely in love with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unworn, unused and returned in its original condition and packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at info@merrivalejewelry.com.

Once your return has been approved, we’ll provide you with the return address and instructions by email. Please do not send your return before contacting us, as items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Merrivale cannot be responsible for returns lost in transit.

Cancellations & Order Changes

We begin processing orders shortly after they are placed, so we cannot guarantee that an order can be cancelled or changed once it has been submitted.

If you notice an incorrect shipping address or other issue with your order, please contact us as soon as possible at info@merrivalejewelry.com and we’ll do our best to help.

If your order has already been processed or shipped, you may request a return after receiving it in accordance with our return policy.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at info@merrivalejewelry.com with your order number and a photo of the issue.

We’ll review the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene reasons, earrings that have been worn cannot be returned.

Personalized or custom-made items, if offered, cannot be returned unless they arrive damaged or defective.

Gift cards are non-refundable.

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

The item must be returned in the same condition in which it was received, unworn or unused, and in its original packaging. Proof of purchase is also required.

This statutory right is separate from Merrivale’s 30-day return policy.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@merrivalejewelry.com.